Effective date: November 14, 2026 (America/Denver).
Who we are
First Denver Limo provides private chauffeured transportation by reservation. This policy explains how we handle information when you use fdlimo.com, request an estimate, contact us or arrange a ride. We are a service-area business based in Aurora, Colorado; a residential address is not a customer-facing office.
Information you choose to provide
A transportation request can include your name, contact details and preferred contact method, pickup and destination, requested date and time, passengers, luggage, vehicle category or preference, flight information, stops, return plans and special instructions. We use these details to answer your inquiry, prepare a quote, coordinate requested transportation, manage an agreed reservation and maintain necessary business records.
Exact locations and travel plans can be personal information even without your name. Provide only information needed for your request. Do not enter payment-card numbers, passwords, identity documents or unnecessary sensitive information in ordinary trip or contact fields. Share other travelers’ information only when you are authorized to arrange their transportation. An adult should handle requests involving a child.
The requested vehicle category and any vehicle later assigned to an accepted reservation are separate. Viewing an estimate or submitting a request does not itself confirm a booking, assign a vehicle or authorize a payment.
Route-based estimates
When you select Calculate, we process the locations you entered to provide an available preliminary trip price and support dispatch quote assistance as described below. A calculation does not happen just because you open a page. You do not need to create an account or submit contact details merely to calculate a price.
When a new route lookup is needed, pickup and destination locations are sent through our server to Geoapify for address matching and road routing. Geoapify receives location text and, for routing, the resulting coordinates. Our integration does not add your name, email, phone number or Google Analytics identifiers to those requests and does not forward your browser’s IP address in identifying request headers. Geoapify nevertheless receives the requested locations and technical information about the server connection.
Geoapify describes retention of API request data, including request content, headers, IP address and timestamps, in its Privacy Policy. Its policy says successful-request data is generally retained no longer than 24 hours, but that is not a promise that every provider record or failed request is deleted within that time. Geoapify describes EU hosting and the use of infrastructure providers. We do not describe route processing as anonymous or as having no third-party disclosure.
To reduce repeated provider lookups, we may reuse an encrypted routing result for the same pickup, destination and one-way or round-trip choice. This temporary server-side cache can contain resolved pickup and destination addresses, city or ZIP details, and road-route information such as distance and duration. It does not store your name, contact details, travel date/time, an estimate reference or price. A matching route may be reused across visits; your estimate and vehicle-category pricing are calculated separately. This functional cache is separate from the dispatch notification and estimate history described below.
Locations are used for the calculation and related quote assistance. Unverified locations or pricing conditions may require a personal quote or a clearly labeled general starting fare instead of a calculated route estimate. A general starting fare is not treated as a completed calculation of an exact route.
Estimate processing and dispatch quote assistance
When you deliberately select Calculate and a valid route-based result is displayed, First Denver Limo prepares one internal email to its authorized dispatch team for quote assistance. It contains the exact resolved pickup and destination addresses, trip date and time when provided in a valid format, selected vehicle category, one-way or round-trip choice, passenger-carrying road mileage, the preliminary amount actually shown, its calculation time and an estimate reference. This helps dispatch understand the quoted itinerary if you proceed with a final-quote inquiry. We do not ask for extra names, phone numbers, email addresses or identity documents merely to calculate a price.
The notification identifies whether the displayed amount is a complete preliminary estimate or a mileage-only amount; mileage-only is not represented as an all-inclusive trip total. A general category starting fare, failed or unverified route, incomplete required route details, invalid supplied date/time or personalized-quote-only result does not trigger a notification. An omitted optional date or time is not invented. Exact locations and distances are not invented when routing is unavailable. Repeat delivery attempts for the same estimate are deduplicated. Opening a page, editing fields or using Back or Next does not itself request another email.
This is internal handling of the requested estimate for transportation quote assistance, not a reservation, payment authorization or separate customer-message subscription. It is not used to add your route to an advertising audience or initiate marketing contact. A dispatch notification does not mean that a reservation was accepted or that a vehicle was assigned, and successful email transmission does not guarantee a response.
A restricted operational history can retain city or area, five-digit ZIP codes, requested date, vehicle category or preference, trip type, road mileage, displayed amount and amount type, disclosed charges, calculation/view time, a random reference and the applicable policy version. The history excludes full street addresses, requested pickup time of day, name, phone number, email address, raw IP address and browser fingerprint. This is data minimization, not a guarantee of anonymity. A route and date may become recognizable or be associated with an inquiry you later submit. Exact addresses are used in the short-lived encrypted email queue and the resulting internal email, not as permanent website-history text.
Before a valid result is displayed and acknowledged, editing trip details or leaving the estimate step stops the current calculation intent. Once a valid result has been displayed and its internal notification requested, moving to another step does not cancel that message. A delivered email cannot be recalled through the calculator. To ask about the use of your estimate information or request access, correction or deletion, contact First Denver Limo at 303-719-1111 as described below.
If you deliberately submit the existing quote-request form, our team receives the trip and contact details you submit through its WordPress email workflow to respond to that inquiry. A valid estimate reference may connect the inquiry with its estimate. We do not treat an estimate view, internal email or contact-link click as proof of a confirmed booking or completed paid ride.
Analytics, cookies and technical records
The website uses Google Analytics through its existing integration to understand website visits and interactions, including booking-step views and contact-link clicks. The website’s custom booking events use limited labels and page context rather than names, contact values, typed routes or full itineraries. Google and other infrastructure providers can also receive technical information under their own configurations and policies. See Google’s Privacy Policy.
Cookies or similar storage can support analytics and essential website functions. The quote workflow uses a short-lived protected receipt cookie to recognize an accepted request and browser session storage to avoid counting the same receipt repeatedly. The estimator does not add an advertising cookie or its own cross-site visitor profile. Any analytics consent requirements or choices are separate from the Calculate action and dispatch quote assistance. Calculate is not treated as consent to advertising or unrelated marketing. Exact addresses and trip itineraries are not added to our custom Google Analytics or Google Ads event payloads. Browser privacy controls can affect site functionality; they do not delete information already received by us or a provider.
Hosting, security, email and payment providers can keep technical, security or transaction records. The absence of those details from the estimator’s own history does not mean such records do not exist elsewhere.
Recipients and purposes
Information is shared as needed with authorized personnel and providers involved in the requested service: dispatch, an assigned chauffeur or transportation provider, hosting and security services, business email services, Geoapify for routing, Google for analytics, and the payment service used for an agreed transaction. Providers may process information in other countries under their own terms and applicable requirements.
We may also disclose information when legally required or reasonably necessary to protect safety, address misuse, or establish, exercise or defend legal rights. Contacting us through WhatsApp, Telegram or another third-party service also involves that service’s processing. Links to other websites are governed by those websites’ policies.
Retention and deletion
Retention depends on the purpose, inquiry or reservation status, necessary accounting and business records, legal obligations, security, disputes and applicable deletion requests. Different systems have different retention and deletion processes.
Reusable routing results have a maximum usable lifetime of five minutes. Expired cache results are not used. Database cleanup and backup deletion may occur later, so this limit is not a promise that all copies are erased after five minutes.
A temporary estimate awaiting display has a 15-minute usable lifetime. The minimized history of successfully calculated and displayed estimates is retained for 14 days. Exact addresses and pickup time needed for the internal notification are encrypted in a temporary queue with a 15-minute maximum usable lifetime. The precise payload is removed after a send attempt, successful cancellation or expiry. Scheduled cleanup may run later, but expired records must no longer be used or sent. Invalid or incomplete calculations, general starting fares and personalized-quote-only results do not create these estimate-history or notification-queue records.
These periods describe the estimator’s working storage, not every copy or system. Delivered emails, submitted inquiries, reservation and payment records, provider logs and backups are separate. Deleting a website estimate entry does not recall an email or delete an independent transaction record. We do not promise universal deletion within 14 days. Exact itinerary information is not intended to be a permanent website history archive.
Safeguards and your requests
We use safeguards appropriate to the information and system, including access restrictions, protected request processing, minimized records and encryption of the temporary routing cache and exact-itinerary queue. No website, email system or security measure can guarantee absolute security.
To ask about your information or request access, correction or deletion, contact First Denver Limo at 303-719-1111. An estimate reference can help locate a record. Do not send unnecessary identity documents. We may verify your identity or authority and may need to retain records for legal obligations, an active transaction or a dispute.
Depending on your location and applicable law, additional rights may include portability, opting out of certain processing, or appealing a rights-request decision. We will apply the requirements that govern the relevant processing. The website is intended for adults arranging transportation, not for children to independently provide personal information.
Updates and contact
We may update this policy when our practices or legal requirements change and will provide any notice required by applicable law. The effective date identifies the published version. This policy does not silently change an existing confirmed transportation agreement.
First Denver Limo
Aurora, Colorado — service-area business
Phone: 303-719-1111
Website: fdlimo.com
Dispatch: 6:00 AM–12:00 midnight daily, America/Denver. Rides are available 24/7 by reservation. Privacy requests do not require an in-person visit.